Frequently Asked Questions

This is a new section where Essentials will place answers to FAQ that are typically asked by prospective customers.

Q:How can your pricing be lower than your competitors?
A: Essentials is a very cost conscious organization with a low cost operational structure that is passed on to the customer.

Q: How long does it take to go live?
A: Typically a 100 store operation would take 4 weeks.

Q: How do you manage our relationship?
A: A Senior Essentials employee, typically a partner is your primary contact. He or she is responsible for looking after you.

Q: Do you outsource your support?
A: No.

Q: Do you outsource your software development?
A: No.

Q: Do you have non-retail customers?
A: No. Essentials concentrates on the retail industry.

Q: How often is there a new version of the software?
A: Approximately every 12 months. Essentials is working on Release 12 now, due for shipping early 2007.

Q: What are your support hours?
A: 24/7

Q: Will you make modifications to the software for us?
A: Yes. Tell Essentials what you need and they will do the rest.

Q: Can you link in with our Accounting/Finance software?
A: Yes. Essentials can link with most products.

 

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• Have a question ? Email on info@essentialprs.com and we'll respond very quickly.